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The proliferation of Web Hosting services, especially in Indonesia, makes prospective customers have to be careful when making choices. The professionalism of a web hosting company really determines the fate of your website. Surely you don’t want to choose anything right?

Tips Choosing Web Hosting

Check out the tips for choosing the following web hosting.

See Customer Support

This is one of the most important factors when you choose the right Web Hosting company for your business needs. Whoever you are, you will always give questions, comments, and even get problems.

Saturated with a Web Hosting company that offers 24-hour Technical Support but their telephone is rarely appointed or only answered with answering? Or even “Live Chat” (Human Click, PHP Live) they are always offline? What is the most worrying thing for a Customer after completing payment? Of course, worry about poor support services by the Web Hosting company!

Before you choose a web hosting company for your website, make sure that all your questions, either through e-mail, telephone, or online chat are always answered in a fairly short time (less than 1 hour). This directly measures the level of service professionalism.

With Bigrock you don’t need to hesitate anymore. We currently have customer support working in turns within 24 hours to provide the best service for you. All your difficulties will be helped as well as possible regardless of the class of service used. This is also the one who successfully led us to become one of the best Web Hosting in Indonesia.

Make Sure the Hosting Company You Choose is truly a Professional Company. The company where you buy a Domain Name or Web Hosting Service can be no more than a high school / college student who registers domains and experiment servers in his bedroom or with the office just so? What is the continuation of your Domain Name when you renew your domain name, security your domain name, etc., if the company is not serious or even has closed (does not exist anymore)? Your domain name is at risk of being released to the public and your business cannot operate properly.

Bigrock which operates in Yogyakarta has been operating since 2002 and handles more than 2000 customers consisting of various types of business institutions, schools, companies, and even personal.

One way to check how long the web hosting company you choose is by doing a whois on the domain of the web hosting company.

Whose Domain Do You Own?

So far we have observed that there are still many web hosting companies that are not transparent in providing services. Some of these companies do not provide domains that have been purchased to customers according to their rights. Or maybe the domain is in the name of the customer, but the customer is not given the Domain Manager to manage the domain itself.

At Bigrock we always provide the domain fully to the customer. We even provide access to the Domain Manager so that customers can manage their own domains.

The right to a domain that is not given to the customer will bring difficulties:If the customer wants to move hosting, the customer cannot make his own transfer because he does not have access to domain settingsIf the customer wants to transfer his domain to another Registrar, then this cannot be done alone, it must go through the old registrarIf one day the web hosting company closes, the customer cannot manage the domain anymore. The worst risk is that even the customer will lose his domain because it cannot be extended anymore

Cheap price? You should be suspicious!

The consequence of delivering excellent service is of course a matter of cost. Is a gimmick if there is a slogan of low prices but excellent service. Bigrock strives to remain rational at the price. We have offices that operate 24 x 7 with customer service and technical support of that are always ready to help you at any time. The consequence is of course our operational costs are higher. It’s very different from most web hosting companies that are only run by one or two people and work personally even just as a side job.

Just imagine if you are now interested in a cheap price, but next year or even next month the web hosting company no longer exists. What will happen? You lose the domain, lose web data, and other losses that you will regret, maybe even make you deterred.

Make sure you use hosting services for companies that are truly professional. Contact via telephone, online chat, or e-mail to confirm this.

Bigrock does not promise low prices. We try rationally in terms of price. We carefully calculate the limits on CPU usage, memory, space and traffic on our servers so that we can deliver the best service continuously.

All Unlimited = Impossible!

Lots of web hosting offers facilities – all facilities are unlimited. Could it be? Obviously not. Everything that is technical in nature always takes into account the limits of technical capabilities.Unlimited Space: obviously not possible, whatever the hard drive is, there is always a quota space limit

Unlimited Traffic: all servers placed in the datacenter have traffic restrictions from the datacenter. In addition, websites with large traffic are sure to use higher CPU resources. So promise – the promise of unlimited traffic is clearly no longer rational!

Unlimited Database: one thing is certain, a large database or a large number of databases will consume CPU resources in very large units. As a consequence the server will hang or interfere with its performance when using CPU by the excess customer. As a result, the server will be down and your website will of course be a victim

Reseller Hosting or Not?

One of the most economical ways to start a web hosting business is to become a web hosting reseller because you don’t need to finance your own server. But what are the risks for customers?

What is clear is that resellers will never be able to manage hosting accounts easily because the highest access is only owned by the server owner. As a result, technical requests such as ownership file replacement requests, e-mail trouble shooting, DNS propagation, and many other things cannot be served quickly because they have to wait from the server owner to take action.

Another thing to consider is that the reseller will never know what happened to the server. If the server is down for some reason, the reseller cannot resolve the problem. Again, you have to wait from the web server owner.

Since it was first established, Bigrock has owned and managed its own web server. Starting from 1 server until now it reaches 7 servers and will increase according to the number of customers because we will never impose server capacity to guarantee excellent service levels. We manage the servers ourselves so that if a problem occurs it can be resolved quickly without waiting for the other party.

Of course a professional hosting company will never risk its customers by becoming a reseller of another web hosting.

Hardware, Software and Internet Connectivity Quality

Professional hosting companies and maintaining their good name will certainly not risk service quality. Therefore, hardware and software on the server will of course be one of the main concerns in delivering excellent service. In addition, one thing is certain, the datacenter that is used is also a truly high-quality datacenter with reliable internet backbone connectivity so that the customer’s website will be quickly accessible and stable.

Bigrock operates 7 servers with a minimum quality of dual XEON or Opteron hardware, 2 GB of memory, and is placed in the best datacenter – datacenter so that it guarantees the customer’s website access speed and the main is connection stability

Experienced, Reputable & Reliable to Support Your Business

Bigrock offers the best service for your business supported by good performance, stability and security of our network. What does this mean for you? Minimal downtime, better productivity and a more minimal sense of concern.

In the tightening of business competition, it is very difficult for newly developed Web Hosting companies to find professionals or technicians who are professional and experts in their fields. It is one of the additional benefits for Bigrock Customers that their business is handled by a specialist team, each with years of experience in the field, for example in handling Server Security, Domain Security and so on.

Bigrock infrastructure is designed by Unix programmers, Perl / PHP, Web Designers, Professional Marketing, and other staff. All staff work & try to provide only the best for our customers.

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